John Paul Sartre essays

John Paul Sartre essays Jean-Paul Sartre says "man is nothing else but what he makes of himself" (762). This existentialist view depicts the idea that one is not based on the essence of a soul, but rather, based on decisions made throughout life. Sartre also believes that every man is responsible for all men. One may choose his marriage partner, however, in choosing to marry, one chooses monogamy. Decisions that individuals make will collectively create a set of principles and beliefs for all of man. Many people believe that a persons decisions are a reflection of his soul and personality. However, it is more likely that the conclusion a person reaches is due to the influence of different ideas, as well as the circumstances surrounding the choices. One does not have an innate "essence", but instead, the choices that a person makes constantly shape his character, which in turn creates his essence. Decision-making is based on many different conditions and controlling factors that exist at the time of conflict. People take into consideration the thoughts and opinions of others, hindering the idea of an individuals essence. If an essence really existed, another persons thoughts would not affect someone elses. Instead, a person makes choices from birth and the different decisions that one chooses form a pattern and creates ones character. Sartre also says, "Man is nothing else than his plan; he exists only to the extent that he fulfills himself; he is therefore nothing else than the ensemble of his acts, nothing else than his life" (769). This exemplifies the point that man is the product of his actions and has complete control over his own life. The soul and personality that are given to a person do not limit him in his actions; the judgments that he makes depict the type of person that he is. Therefore the essence does not create the man, the man creates his essence. ...

Get Organized for Graduate School

Get Organized for Graduate School Graduate students- and faculty- often find themselves overwhelmed with tasks. Good time management skills are essential, but succeeding in graduate school requires the ability to organize more than your time. Being unorganized- not knowing where your stuff is- is a time waster. The unorganized student spends precious time searching for papers, files, notes, wondering which pile to check first. She forgets and misses meetings or arrives late, repeatedly. He finds it hard to focus on the task at hand because his mind is swimming what the details of what must be done next or what should have been done yesterday. An unorganized office or home is a sign of a cluttered mind. Cluttered minds are inefficient for scholarly productivity. So how do you get organized? 1.  Set up a Filing System Go digital when you can, but dont forget to organize your paper files, too. Dont skimp on file folders or youll find yourself doubling up on files and lose track of your most important papers. Whenever possible, go digital (with a good backup system!). Maintain files for: Research/thesis ideas.Thesis references (probably divided up into additional files for each topic).Exam materials. As you prepare for comps, will have copies of old exams, study materialsProfessional credentials - vita,   sample cover letter,   research statement etc.Reprints and professional articles, organized by topic.Life (bills,   taxes, etc.).Teaching materials (organized by topic). 3.   Acquire and Use Office Supplies Though supplies can be expensive, its easier to get organized when youve got the right tools. Purchase a quality stapler, paper clips, binder clips, stick on notes in several sizes, sticky flags for marking important pages in texts, etc. Go to a supply store and purchase office supplies in bulk to maximize savings and to be sure that you dont unexpectedly run out of supplies. 4.   Organize Class Materials Some students use binders to organize class notes, with dividers to separate your notes from assigned readings, handouts, and other materials. Other students keep all of their class materials on their laptop and use software such as OneNote or Evernote to save and index their notes. 5.   Remove Clutter at Home and Organize Your Study Space Sure youre desk and study area should be neat. Its also helpful to keep track of the rest of your home too. Why? School is overwhelming enough without worrying about whether you have clean clothes, differentiating between the cat and dust bunnies, or losing unpaid bills. Set up a command center near the entrance to your home. Have a bowl or spot for you to put your keys and empty your pockets of important materials. Have another spot for your bills. Each day as you open your mail sort it into stuff to throw out and bills and other materials that require action. Additionally, make sure you have a dedicated space to work in your home. It should be free of distractions, well lit, and have all supplies and files nearby. Even if your living space is small or shared, be sure to designate a portion to your graduate studies. 6.   Create a Schedule for Household Tasks Set up a schedule for accomplishing household tasks like laundry and cleaning. Break cleaning up into smaller tasks, by room. So you might clean the bathroom on Tuesday and Saturday, clean the bedroom on Wednesday and Sunday, and the living room on Thursday and Monday. Clean the kitchen weekly then spend a few minutes each day on it. Use the timer trick to keep on task while youre cleaning and show you how much you can do in just a little time. For example, Im amazed that I can clear out the dishwasher and wipe down the countertops in 4 minutes! 7.   Dont Forget the To-Do List Your  to-do list is your friend. These simple tips can make a difference in your life. From my own experience as an academic, I can attest that these simple habits, though challenging to set, make it much easier to make it through the semester and maintain efficiency and productivity.

RU486 Essay Example | Topics and Well Written Essays - 750 words

RU486 - Essay Example The mechanism of action of RU486 is that it sensitizes the myometrium to prostaglandin-induced contractions and then softens and later dilates the cervix; the Gemeprost would then stimulate the uterus to contract and expel the fetus (Medic8 â€Å"Health Guide†). The drug is to be taken with precaution among asthmatics and among those with blood disorders or those taking anticoagulant medications (Medic8 â€Å"Health Guide†). This drug cannot be taken by smokers aged 35 years and above. Moreover, Aspirin and NSAIDS should be avoided while taking RU486 as it can increase bleeding (Medic8 â€Å"Health Guide†). It is contraindicated in uncontrolled severe asthma, suspected ectopic pregnancy, chronic adrenal failure, and porphyria (Medic8 â€Å"Health Guide†). Its side effects include nausea and vomiting, abdominal cramps, and possibly severe vaginal bleeding (Medic8 â€Å"Health Guide†). In case the abortion is not successful, it is advised that other means of abortion be applied in order to complete the abortive process (Medic8 â€Å"Health Guide†). Some of the issues with this drug are related to the fact that no actual testing has been performed on the drug before it has been released into the market. Apparently, the only testing which has been conducted on the product before 1988 was a test to determine dosage. Such tests did not resolve or address the drug safety in actual usage (MacDonald â€Å"RU486). Large scale testing of the drug has been conducted in France and in England and the reports reveal alarming results for women. Severe and violent side-effects on women have been seen after administration of this drug. These side-effects included nausea, headache, diarrhea, vomiting, and bleeding and the bleeding has been known to last up to 35 or 40 days with an average duration of 8 to 10 days; some women actually required blood transfusions after profuse bleeding following administration of this drug (MacDonald â€Å"RU 486†). Those who oppose the use of

Legal Order of European Community Essay Example | Topics and Well Written Essays - 2250 words

Legal Order of European Community - Essay Example With these points in mind, let us try to find out to what degree it is justified to view the EC as representing a new legal order, and what aspects of this order are indeed unusual. For this purpose we will overview the history of the European law and legal structures, and then will try to single out those specific qualities of European law that contributed to the emergence of a new legal order within the EC. First of all, we should from the very beginning chart a clear interrelation between the EC law and the European Union (EU) law, which stems from the EU structure according to treaties. The EC is one of the so-called three pillars of the EU and is related to economic and social aspects of the single European market. The remaining two pillars are represented, in accordance with the Treaty of the European Union also known as the Maastricht Treaty, by Internal Security (Police and Judicial Co-operation in Criminal Matters), and by Common Foreign and Security Policy. In the outlined context, the EC law is contained in the EC Treaty, EC Recommendations, EC Directives, and in the case-law of the European Court of Justice (ECJ) (Van Gerven, 2005, pp.12-27). 1 TheThe ECs legal nature was fundamentally influenced by the ECJ, created in 1952, in its two precedent-setting judgements of 1963 and 1964. The first one was the famous Van Gend & Loos case, in which the transport company from Netherlands filed a suit against the states customs because a higher than usual duty was imposed on import of chemical products from Germany. "Van Gend & Loos" company viewed this action as a violation of the twelfth Article of the EEC Treaty (today this is the twenty-fifth Article of the EC Treaty), which banned increases of custom duties or introduction of new ones between Community members. The Dutch court passed this matter to the ECJ and asked for the clarification of the relevant Treaty article. This seemingly minor case instigated the ECJ to formulate some important fundamental principles that contributed to the formation of the legal order of the EC. During the Van Gend & Loos case investigation judges considered the issue of whether individuals also c an appeal to the EEC Treaty articles, and in spite of the opinion of the Advocate General and a number of governments, judges of the Court issued the resolution which stated that the EEC treaty was meant to be something more than only an agreement between states, but rather that it as well was related to all peoples. Thus, according to the logic of the Court, newly established European institutions empowered by sovereign rights affected both member states of the Community and their citizens. The conclusion that followed from these observation was that a new legal order was created in the international law which limited sovereignty of states in some areas for their benefit, and was equally binding for their citizens. 2 Soon, ECJ used Costa/ENEL case to clarify its position in more detail. This case stemmed from the situation when Italy in 1962 nationalised electrical industry and passed the assets to the National Electricity Board (ENEL). Mr Costa, who was a shareholder of one of the nationalised companies, claimed that his dividends were stolen, and refused to pay bill for

Investigation into customer service at Safeway Willerby Essay Example for Free

Investigation into customer service at Safeway Willerby Essay On Monday the 17th of February my Business group went to the Safeway Superstore in Willerby to interview the customer services manager, Andy Bostock. This was good customer service for us as it is a busy store and he gave up time for us, and with also been customers it was good that he acknowledged us. While we was at the store we were going to carry out an overt and covert investigation (see appendix 1) which means that we was to ask Andy Bostock some questions and we where going to carry out several observations throughout the store. This is where Safeway, Willerby is located: The Safeway store tries to ensure that all customers wants and needs are catered for and they have such things as: * Toilets * Florists * Photo processing * Cafe * Home entertainment department- which sells such things as CDs and TVs * Kosher food * In store banking * Bakery * Meat * Fish * Fruit and Veg * The deli * Chilled * Italian * Beers, wine and spirits * Frozen Food * Health and beauty * Lottery * Organic food * Passport photos booth The importance of customer service to Safeway is that with the store dealing with 20-23 thousand people on a weekly basis it is important that they deal with each customers needs and expectations. If this does not happen it will mean that customers may go else where to a rival store. When new recruits start at Safeway they are given and induction talk which covers every aspects of the job description. They are given work books to fill in and the management will check them to make sure that they understand everything what is asked from them. They do not have off the job training as everything they need to know is within the store so there is no need for them to go anywhere else. The only off the job training is for managers and they may need training in a new aspect of customer service or need re-training for example. They do not re-train their staff which means that they may not gain as much knowledge as they may need. This could be that they do not want to spend any money on retrain ing them, which in the long run is bad because it will mean that employees will not know what they are doing and when customers have a problem may find it difficult to deal with them on the spot. Their training is from 12-16 weeks and they cover every aspect on what department that are going to work on. They only let their employees work on one department because it means that they know the department really well and can deal with every problem, which comes up. This is a good point because all of their staff will know everything about the department and will work hard on it and make sure that all the work is done correctly. The bad point of doing this is that if a customer comes up to a member of staff who does not know anything about the department which the customer wants information on it may annoy the customer cost they will want the problem dealt with quickly. Read more:  Customer Service Investigation Safeway deal with any problems quickly as the always make sure that their is a spare employee to deal with the problem. Also if a customers comes up and asks them where something is within the store, they are trained to ask the customer whether they want them to take them or tell them. This is because the customer may want to make some other purchases before they go to the item what they are looking for, and the thing what they are asking for may be at the other side of the store and it may annoy the customer if they are taken their before making other purchases because they will have to go back on them selfs. When customers pay for their goods they get a receipt and this has information which is relevant to their purchases, but on the Safeway receipt it has the following information: * The store opening times- this means that customer will be able to see the next time the store is open. * Who the customer services manager is- this means that if the customer has a problem they can contact Andy Bostock as quickly as possible. * Who the till operator is- if you have a problem with something then you can report to the customer services manager and they can then deal with the person or give them more training if needed. * Advertising the Safeway magazine- it is making customers aware of the magazine so that they can pick it up. It also has the date, time, address and telephone number at the bottom of the receipt. This is so customers know when they made the purchase and if their is a problem they can contact the store my mail or telephone. (See appendix 2). This related to customer service because if the service what they get is bad, the customer services manager will know who did this and if they have done this before they will be able to discipline them. The information what the customer gets on the receipt is important to only to them but to the customer service manager. If the machine breaks down it will mean that it will effect the customer-employee relations. The methods of payments what Safeway have are cash, card and cheque. So this means what ever the customer wishes to pay with Safeway can deal with it. So this is good because if they only expect cash for example it will mean that if Safeway are not catering for all customers they will start to go elsewhere. Safeway do not offer a home delivery whether it will be by people doing it through the phone or via the Internet. This is because Safeway have never been interested in it and would rather spend their money on investing in other things which will be more beneficial to the employees and customers. With other competing companies such as Sainsburys offering this service it may be wise if they did look into it and if they did not get many customers then stop doing it. It would make it easier for older people to order online or via the phone, this would also be beneficial for people that are in a wheelchair as it means that they do not have to leave their home. Safeway do not have any members of staff who are trained in dealing with foreign customers, as they do not usually get a lot of them. If Safeway did decide to train someone in this it will mean that it will give them a good reputation will foreign people for understanding their needs. When a disabled customer comes into the store, Safeway make sure that they have all the assistance they need. They ask them if they would like a member of staff to help them shop, which is like a personal shopper this is because for example if a wheelchair customer comes in and the can not reach the top shelf for an item the personal shopper will be along side them to get the item. The cater for disabled customers by offering: 1. 6 Disabled parking spaces at the front of the car park so it doesnt mean that they have to travel far to get their. 2. Have wide isles so that it is comfortable for wheelchairs to get through. 3. They have special trolleys which are trolleys that can just fit into an electric wheelchair so it means that they can carry on shopping easily. They also offer smaller trolleys for their customer who have a disability. 4. They have a disabled toilet at the front of the store. Safeway have realized that a lot of disabled people do come into the store, so they have made it easier for them to shop by offering these types of services for the disabled customers to use. Safeway decided to no longer have the crà ¯Ã‚ ¿Ã‚ ½che and make way for the home entertainment department this is because the home entertainment department will effect everyone as the crà ¯Ã‚ ¿Ã‚ ½che will only effect people who are bringing in small children. The crà ¯Ã‚ ¿Ã‚ ½che also lost its popularity with customers and Safeway where losing money on it and it seemed the right place to put it because customers have to walk through the whole store to get to the department. At the tills at the front of the store each one has a change draw and this is easy for the staff to use as if they need change quickly they have access to it and it means that customers will not get distressed. Safeway make sure that they have adequate staffing levels at all times and they do this by knowing what they sold the same time last week and giving the employees the hours on the tills. For example on a Saturday morning they may take à ¯Ã‚ ¿Ã‚ ½10,000 so they will need more people on the tills to cater for all the customers, but on a Monday morning they may only take à ¯Ã‚ ¿Ã‚ ½1000 so they will not need to have all the tills on, they may only need about 4. When it was Christmas they gave their customers who where waiting in the cue free mince pies which meant that they where offering a good customer service to all of their customers. Every department in the store has its own employees so if they is a promotion on alcohol for example it will mean that they will need more staff to get all the alcohol out onto the shop floor. They also have a night shift who work 10-7 which means that they get all of the stock from the stock room out for the morning and to make room for the delivery the next morning. This is good for the customers as they are getting the freshest products at any given time because as soon as it arrives it will be put out. When we looked at the stock room it was untidy which meant that it might be difficult for everyone to know where everything goes. They did not have a stock room manager, which for a store of that size is a bad thing, as not every member of staff is doing their job correctly. If a stock room manager was introduced it will improve the amount of damaged goods as well as improving the quality of the stock room. With their being no stock room manager it will be made easier for the staff to steal products and whilst we was their he said that there were a lot of unsolved theft and that they lose a lot of money in the Willerby store, and this could be the reason for this. They have eight cameras in the store and one main one on the alcohol department this is because this is the most common theft. This means that it is giving the customers a lot of security and makes them feel more save when they are their and they also have a security guard who works six days a week. When they call code 50 over the tannoy all male members of staff go to the front of the store to stop the thief, this is because if their is more than one the security guard will not be able to deal with them. This is done to make the customers feel more safe when they are shopping at the store. Their health and safety procedures are gone through on the day they get their training. It is important that all staff know the health and safety procedure incase of an emergency such as a fire. When it was the firefighter strike they where given extra training which consisted of videos and leaflets what Safeway came up with to make sure that they where aware of everything what was going on. They also put posters up in the staff room and in the stock room to always keep them aware of the dangers. They made sure that everything was double-checked to cover their backs. This was excellent customer service as they knew that fire fighters may not be able to get to the store incase of a fire, so they make sure that everything is checked for the safety of the customers. When the fire alarm goes off they can detect where about it is in the store and they will then go and see if it was set of deliberately or it was just a prank, and if it was deliberately they will then evacuate the store. Safeways buildings are not insured so this means that with the money what they save they can invest into other things what will benefit the company. But if their is a fire within a store and it gets burnt down they will lose a lot of money and last year two stores went down with fire and it meant that they got no money. So they have to take money from elsewhere. They also have a hazard book which employees fill in if they think there is a problem and this is checked everyday. It means that if there is a problem the management can deal with them quickly to benefit the customers and keep them safe. They have 1st aiders in the store all the time which means that if a problem does arise with a customer been injured they can deal with it quickly and correctly. The 1st aid facilities what are in the store are mainly for the employees not the customers. Safeway communicate with their customers by having the following things: * Tannoys- if a child is lost for example they could tannoy the childs parent or guardian to come and pick them up * Leaflets advertising their special offers- making the customers aware of what they have to offer. These usually come through the post box with the free supplement newspaper what residents get. (see appendix 3) * Walkie-talkies between employees- they can contact each other if a problem comes up and can be easily dealt with. * Notice board- this informs the customers of any events coming up and what they are for. The ways in which Safeway assess and monitor the quality of customer service are that they used to have an ABC card and this could recognize how much money a certain customer spends in Safeway over a period of time. It was a point scheme where if you spent over a amount of money you would get points which in the long run would mean that you will get offers and free things depending on how much money you have spent. They stopped doing this when a new board of director came in and said that it was a waste of money and that money could be spent elsewhere. When we asked Andy on what he thought of it he said the same, and the money what would be saved in producing the cards could be spent on more productive things, but why does store cards work for other supermarkets such as Sainsburys and Tesco? ABC Card: Safeway used to have mystery shoppers but then that stopped because a mystery shopper was not a true reflection on the store as they have two mystery shoppers a month and the Willerby store gets 20-23 thousand customers a week. So the stopped doing this because they started to realize that it was not working. Safeway carried out a survey to get some feed back on what the customers though on the store and what the good and bad points. (see appendix 4) They survey was done by 60 people on Friday 5th April to Sunday 7th April. The survey covers the following things: 1. Hygiene 2. Staff 3. Checkouts 4. Solutions to improving staff service 5. Best in fresh 6. Items which where of a poor quality 7. Product and price 8. Availability 9. Who the shoppers are 10. Where else they shop 11. Suggestions for improvement The survey is then analyzed by head office and the management team of the Willerby store and they will talk about the results and what they are going to do with them and how to make improvements. This is very good customer service because it is giving the customers a chance to express any opinions they may have of the store whether it is good or bad. Also if they do make a suggestion or say what they think and the next time they go in it is dealt with it will make the customers feel as if they have say on what goes on within the store. The customer services desk is at the front of the store as soon as you walk in, which means that it saves the customer walking through the store and hopefully the problem can be dealt with by the people at the customer services desk. Customer complaints are dealt with by either phone, letter of face to face. They do not offer an email service where they can directly email the store with any problems which may need looking at as email is one of the most common ways of communicating. If a customer does complain Any Bostock (customer services manager) will personally deal with the complaint this is because this time he will know that it is dealt with correctly and the other point is why has the customer complaint and what can be done for this customer complaint to come about again. If its a face to face problem he will go to the customer services desk and try and ask the customer what the situation is and come to some compromise. If its on the phone, the customer services desk will try and deal with it then but if its a major problem Andy will take the call and deal with it appropriately. Then finally he will reply to any letter, which is sent to him regarding a customer complaint. The most common complaint is that customers are cueing to long at the tills. They try and deal with this by having enough staff to cover if there is a rush on and this is worked out by using the week before figures. If all tills are on and customers are still complaining the only way you can deal with them is by apologizing to them because their is nothing more you can do at that moment in time. They also had a suggestion box where customers could put in any suggestions or how the felt it would work better, but they had to stop doing this because it turned into a customer complaint box and they did not want this. Safeway need to come up with a new suggestion scheme as it is important for Safeway to understand what the customer wants and the best way is through suggestion schemes because it is easy to do and cheap to operate. Whilst I was at the store I carried out my own observations and I came up with the following results. The car park was shared with Iceland, Focus, Poundstretcher, Jonathan James, Francios and wickes. This meant that by having the store on a retail park it meant that customers could do other types of shopping if they needed to. Safeway did have its owns trolley parks that where scattered around the car park, which meant that customers did not have to walk back with their trolley where ever they are parked because it if they are old, they will not want to be walking back to Safeway with their trolley if they are parked at the other side of the car park. Other benefits what the car park had where: * 16 Child and parent parking spaces- these where directly outside the store so it a parent comes with a small child, the child is not running around the car park, they can just go straight into the store * 6 disabled parking spaces- These where next to the child and parent parking which are directly outside the store. Disabled people may find it had to walk across a big car park but with these parking spaces been their it is making it easier for them to cope. I personally feel 6 spaces is not enough, this is because quite a lot of retired people may be classed as disabled and they have the most free time as they do not have to go to work, so with expanding the parking spaces for the disabled they may create a new customer segment. * 2 Zebra crossings- These where going towards the front of the store where the entrances where. This is good customer service because if their is a lot of traffic and you can not make it across the road with the zebra crossings been their, it will make it easier for the customer. Safeway provide a variety of different trolleys for every type of customer. This is because if they have different types of trolleys it means that if customers only want a small shop their is small trolleys. The advantage of Safeway trolleys are that you do not have to put a pound in, this is good because a customer may not have a pound coin in change and if they dint they would have to go and get it changed before they even started the shopping. With the trolleys not having a pound put in them it means that they could get stolen and this would mean a loss in profits for the company because each trolley costs about à ¯Ã‚ ¿Ã‚ ½50 to make. Also around the surrounding area there is always trolleys just dumped because they is no need to return them back to Safeway. All the trolleys are kept under a shelter which means if it does rain the trolleys are still dry so the customers do not have to dry them down. Types of trolleys: * Large trolleys * Medium trolleys * Small trolleys * One seat baby trolleys * Two seat baby trolleys * One seat child trolleys * Two seat child trolleys * Wheelchair trolleys * Baskets They also have a post box which is outside the store with a stamp machine inside the store (which was out of order), but the customer can also buy stamps from the confectionery desk which is next to the customer service desk. With Safeway selling stamps it means that if a customer wished to send somebody a birthday card they could get the stamp and post it all within the store. The post box is emptied several times a day to make sure that the post is delivered on time. Along with stamp machine they where a phone card machine and a savings stamp machine. The phone card machine only sold BT Cellnet cards which meant that if customers wanted to get a different one they would have to go to the confectionery desk because they do not sell the cards at each till. This is bad customer service because they may just want to do all their shopping at once and if they have to go somewhere else in the store it may distress them. With the savings stamps this is a booklet what customers can get and they can collect them over a period of time, usually up to Christmas so when it comes to do their Christmas shopping they will have an amount of money what they will spend. A savings booklet is a good idea because if a customer is buying a stamp a week, you know that they are going to come back at Christmas and spend it and hopefully more to do their Christmas shopping. The toilets what Safeway have are: 1. Ladies 2. Mens 3. Disabled 4. Baby Change The toilets are at the front of the store which means that you can go to toilets before you start your shopping or after it, but if you go after shopping it will mean that you will have to leave you shopping unattended because their is no secure place where you can leave your shopping. When I went into the toilets I was not impressed with the standard of them, this is because as soon as I walked into them their was a smell which was very of putting and meant that I wanted to be as quick as possible. This is bad customer service because their was nothing done about it, if their was some sort of air conditioning in their it would make it easier. The floor was also very dirty and their was water all over the floor underneath the sink, which meant that the toilets are very rarely checked by the employees because in some toilets there is a sheet up to say when it was last checked and if there where any damages. If the toilets are not checked regularly it may stop customers from using them because of the standard of them. When I went into the toilets their where a lot of damages like holes in the wall and their where no bins so people where just dropping their rubbish on the floor. This gave the toilets and overall tacky feel to it and I personally would not use them again. If the toilets are not improved it may put customers of from using the store all together. The music of the store was aimed at the more older people, this is because this is their main target audience because you hardly get children or teenagers shopping in supermarkets. The music is controlled my head office which means that Safeway Willerby have no control which if the majority of customers are different from other stores they may wish to change the music slightly to make them come back. The music what they do play is very upbeat music, this is so that customers are feeling happy when they are shopping their. Whilst we where we was looking in the Entertainment department and we across and adult video which was on the second to bottom shelf which is easy for a small child to get hold of it. On the back of it had sexual images on it which meant that the child would be seeing them. This is very bad customer service because it is of adult content and its easy for the child to get hold of. On Safeways Website, the opening page is filled with information regarding a certain thing what is happening so for example the thing what is happening this month is Mothers day, so the opening is filled with information regarding Mothers day. (see appendix 5). They also have special offers what is making the customers aware of, so that they can purchase them. This can be food related or just other items such as dry cleaning and photo processing. They also have a recipe of the week, which is described in great detail as well as all their other recipes what you can look at online. Their Website is excellent customer because it is giving potential customers a chance to see what is happening within Safeway, and it is offering advice on the recipes that the customers may wish to make. Their Website also includes: * Store guide- this shows you where the nearest store is and how many miles away it is from your house. * Everything what is included in their stores from their specialized food to their service, which is not food related. * Company information- from the history of the company to the activities at the moment. * Drinks guide- this covers all the drinks from fizzy drinks to alcohol and expert advice is given. Overall Safeways Website is excellent because it covers all the information what you will need. Analysis of customer service: I am now going to analyze what the advantage and disadvantages are of Safeway Willerby in terms of customer service: Advantages Disadvantages With Safeway doing a survey it means that they are getting customer feedback which in the long run will benefit the company because with the results of the survey will they can improve the things what has gone wrong. There is no incentive of doing this and it is quite time consuming so the customers may rush it just to get through it, so if an incentive was launched they may be able to get more accurate results. The majority of their staff where of a mature age which meant that they had more experience with customers so they would know what they want. Also with employing older people it means that the management team will know that they are not coming into work with a hangover and they know that they are going to work well and not let them down, with the experience they have with customers. The toilets where a major disadvantage to Safeway Willerby this is because of the overall standard of them was poor. This gives the impression that Safeway Willerby are unhygienic and care very little about the standard of their customer service. If an employee checked the toilets every morning and afternoon, it could improve the standard a bit and it would reassure the customers that something is been done about them. With the security guard working 6 days a week, customers will start to pick up on when he is not their and they might try and get away with things such as theft. With him also working 6 days he will start to get tired and may not do his job properly. If another security guard was introduced it will mean that their is always a security guard in the store, this will assure the customers that they are safe with these security guards in operation.

Exploring Morality in Measure for Measure Essay -- Measure for Measure

Exploring Morality in Measure for Measure   Ã‚   In Measure for Measure, Shakespeare is able to examine the concept of right and wrong through the characters of Mistress Overdone and Mariana. Throughout the play, by using characters that most people would find morally reprehensible, Shakespeare is able to give the audience a different view of these people and, hopefully, show his audience that people aren't always what they appear to be. Through the character of Mistress Overdone, Shakespeare is able to bring a jovial side to the oldest job known to man -- prostitution. Through the character of Mariana, Shakespeare allows the audience to decide if two wrongs do, in fact, make a right. While the concepts of right and wrong are given a twist in this play, Shakespeare, in the end, allows his audience to decide for themselves what is right and what is wrong. At the beginning of act one, scene two, Shakespeare uses the bawd, Mistress Overdone, to convey to the audience that Angelo is enforcing the fornication laws of Vienna. While this seems like the more moral, and more right, action to take, Shakespeare puts a twist on what the audience would normally view as a clear cut case. In lines 79 - 81, Mistress Overdone explains to the audience the effects of these new policies. So, while it seems right to shut these businesses down, the audience now is shown that prostitution is this lady's livelihood and her way for making money. However, who is to decide if the "moral benefits" of eliminating the public display of prostitution is in the best interest of the city? By posing this question, Shakespeare forces the audience to consider both sides of the issue to, in the end, make some decision.    In England, during that time... ... While, of course, this play does not say that Shakespeare was in favor of prostitution, it does force his audience to see these people as individuals and not objects. Likewise, by introducing the description of Mariana, Shakespeare challenges the idea of something always being right or wrong. Through the two characters, Shakespeare is able to have his audience challenge their ideas of right and wrong and force them into justifying these decisions. Sources Cited and Consulted Knight, G. Wilson. Shakespeare and Morality. London: Routledge & Kegan Paul, 1967. Leech, Clifford. "The 'Meaning' of Measure for Measure." Shakespeare Survey 3 (1950): 69-71. Shakespeare, William. Measure for Measure. The Arden Shakespeare. Ed. J.W. Lever. London: Routledge, 1995. Thomas, Vivian.   The Moral Universe of Shakespeare's Problem Plays.   London: Croom Helm, 1987.

The Violence Runner

Throughout the history, there have been leaders of good and evil, moral and immoral, peaceful and violent alike. Sometimes, when the evil takes power and misuses it, the staggering impact they entail in the society can be appalling and outrageous. In Khaled Hosseini’s The Kite Runner, Assef is exemplary of an evil leader who misuses his power and stands in the frontlines of crippling Afghanistan and its people into a pitch-black mist of chaos. First of all, Hosseini places Assef under the perfect setting in which the author bestows Assef the opportunity to develop his power as an antagonist in the novel. In the nineteenth century, Hazaras fails to rise against the Pashtuns in Afghanistan, and subsequently, discrimination against the Hazaras becomes prevalent in the society. In this type of environment, Assef naturally gains superiority over the Hazaras as a Pashtun and forms discriminative views and ethnic hatred towards them. It is even understandable for Assef to claim Adolf Hitler, the infamous dictator who relentlessly exterminated millions of Jews and other ethnic groups, to be a great leader, â€Å"a man with vision. (Hosseini, page 40) This is because to Assef, Hitler is his role model; Assef believes that Hazaras should be exterminated from the face of the earth, as he is determined to ask Daoud Khan, the newly president, â€Å"to rid Afghanistan of all the dirty, Kaseef Hazaras. † (Hosseini, page 40) This way, Assef naturally develops his relentlessness and sadism that he fully makes usage out of. His violent mindset against the Hazaras leads him to later join the Taliban, in which he gains the position to freely kill Hazaras without punishment, and relentlessly ties up Afghanistan in a bundle of Taliban laws. As we can see, Assef uses his superiority over the Hazaras that he gains from the society that he lives in, and manipulates it fully to dominate over the ethnic group. To control and frighten them he would often times use violence as his tool. Assef rules the streets of Wazir Akbar Khan section of Kabul with his notorious savagery and relentless violence. In the streets of the Wazir Akbar Khan, Assef’s â€Å"word is law†, and if the law is broken, then his stainless-steel brass knuckles are used accordingly as a punishment. Hosseini, pag3 38) Here, Hosseini uses stainless-steel brass knuckles as a significant motif throughout the novel, and also a symbol of violence and dominating power. Whenever we see Assef performing violence on somebody, we can observe emergence of his brass knuckles. When Hassan defends Amir against Assef with his slingshot, Assef tells Hassan and Amir, â€Å"this doesn’t end today, believe me. † (Hosseini, page 42) This suggests that Assef is a relentless, merciless and vengeful figure, foreshadowing his later revenge against Hassan and Amir. The brass knuckles appear again towards the end of the novel, when Assef beats Amir miserably with his brass knuckles â€Å"flashing in the afternoon light,† and thus fulfilling his warning and revenge that he had in his childhood. (Hosseini, page 288) These brass knuckles clearly represent physical domination on those who do not have such power; these multiple scenes of the recurring emergence of the brass knuckles suggest that violence is his power, his way to rule. Despite Assef’s unbearable deeds of violence, he holds one power that not everyone has: the power to change one’s life completely. Rape is a significant motif that is used throughout the novel by Assef. The reason why this motif is so crucial is that through rape, Assef destroys one’s integrity, emotional stability and dignity, and fully dominates them both physically and emotionally. Two significant cases would be Hassan’s rape and the other, Sohrab’s rape. By raping Hassan, Assef destroys two individuals: Hassan, who faces emotional trauma and breakdown afterwards, and Amir. Assef raping Hassan is the source of Amir feeling guilty and in remorse of not standing up for Hassan, and eventually leads him to make Hassan leave his family and ends up feeling guilty in his entire life, until he finds Sohrab alive and to redeem himself, plunges himself in the Taliban world to save Sohrab. Clearly, Assef held the key to change both lives. On the other hand, Sohrab’s life is changed dramatically through rape. As a result, Sohrab loses speech ability and feels extremely guilty, as he claims himself to be â€Å"so dirty and full of sin. † (Hosseini, page 319). These two â€Å"lambs†, Hassan and Sohrab, are sacrificed as a result of Assef’s misuse of power. Assef is clearly a violent man who holds the power in The Kite Runner. Assef makes full use of the power that he naturally gains in the society that he lives in, fully develops it and holds the key to change the society dramatically. He is the violence runner, to whom violence is always the solution to problems.

Is Oedipus a Victim of Fate?

Fate the un-avoidable Throughout the vast history of literature, various concepts have come and gone. The idea of fate or fatalism has been a concept that has survived the test of time. Numerous characters have succumbed to the power of fate and the character of Oedipus from Sophocles’ Oedipus the King is a prime example of the vast power of fate within literature. Sophocles effectively depicts the wrath of fate as he portrays how Oedipus fell victim to fate and his efforts to disregard fate were futile. Once again fate manages to triumph and displays no character whether king or slave can avoid its gaze. One can attempt to change his or her fate. Numerous beings have put their entire lives into avoiding fate. Even if the strength of the earth and heaven united, what is decree as fate can only manifest itself according to time. However, in various situations one’s fate can be determined before the being is even given life. This is the very situation Oedipus was unknowingly born into. Before Sophocles would begin his play viewers would already have an idea of the play’s prologue. The prologue detailed Oedipus’s rise to king and more importantly his connection with fate. Oedipus was born to Laius King of Thebes and his wife Queen Jocasta. Before his birth Laius and Jocasta were given an ominous message by the god Apollo stating that their own son would kill his father and marry his mother. Soon after the revelation of this message, Oedipus was born. In order to avoid his fate, Laius crippled Oedipus’s ankle and gave him to a shepherd instructing the shepherd to leave Oedipus to die in the mountains. The saying â€Å"Father like Son† is ironically portrayed here. Laius did the same thing Oedipus tried throughout the play, avoiding fate. Even while planning his own son’s demise Laius was just portraying the qualities his own son would grow to inherit. As Oedipus falters in his clash with fate so does Laius as one learns in the prologue, Oedipus grows up and unknowingly kills Laius. This effectively follows the path set out by fate and Oedipus blindly follows this path while actively denying it. This denial would sprout into an utter defiance of fate by Oedipus and the final result would not be in his favour. Wisdom is an attribute that can be utilized in numerous ways. The most important aspect of the usage of wisdom is whether it benefits or harms the user. During the play a key line is said by the character Tiresias, the local prophet. When called upon by Oedipus, Tiresias states, â€Å"Wisdom is a dreadful thing when it brings no profit to its possessor†. This is a very significant statement. It clearly defines the situation Oedipus puts himself through. Oedipus’s lust for knowledge and thirst for admiration by his subjects spells his own demise. Through constant pressuring by Oedipus, Tiresias reveals Oedipus was the one who killed Laius. It seems Oedipus brought upon his own fate through the pestering of Tiresias. The unaccounted factor is the reason for Oedipus’s actions. Fate is responsible for a series of plagues that have engulfed Thebes and have situated Oedipus in a scenario where he must find the killer of Laius to undo the plagues. The forcefulness of Oedipus is fuelled by fate ensuring Oedipus has a viable reason to obtain knowledge no matter the consequence. Once again Oedipus is inadvertently on fates path which only harm him by its end. Chance is a very interesting concept. The belief things happen unknowingly and by mere luck. In the play chance is over shadowed by fate, a pre-determined destiny. A prime example of the contrast between these two factors is the arrival of the Corinthian messenger. One can say the messenger came by chance and luckily found Oedipus. Realistically the messenger was just a pawn in the pre-determined plan of fate. The messenger relays to Oedipus that the king of Corinth, Polybus has died. This news over joys Oedipus and Jocasta due to the fact fate supposedly stated Oedipus would kill Polybus his biological father. As the couple rejoice and mock the concept of fate, the messenger informs Oedipus that Polybus was not his biological father. This is fate playing another hand to ensure Oedipus continues on to his pre-determined destiny. Fate sent the messenger and it ensured the messenger shed light on Oedipus’s actual origins. This was no portrayal of chance; Oedipus faced the cold hard reality of fate. Oedipus due to his crazed nature went into a frenzy to determine who birth parents were. One can understand what follows and how the play climax’s as Oedipus goes to obtain the last piece of knowledge required to seal his fate. Oedipus was blinded by a thirst for knowledge and fate ensures this blinding becomes a reality. Fate is one word that can have momentous effects. No matter what period of history is examined, fate within literature has always held importance. Numerous characters no matter how great or influential have fallen into the hands of fate. Perhaps one of the greatest characters to fall into fates gazed was Oedipus from Sophocles’ play Oedipus the King. Sophocles used his mastery of the human mind to portray the fact even though Oedipus thought he was all knowing, he unknowingly was always on fates pre-determined path. No matter what Oedipus did his fate had been determined before hand and the concept of fate emphasized no character could avoid it. Fate added another character to its intricate web of pre-determined destinies. Works Cited Knox, Bernard. Oedipus the King Translation: New York: Simon & Schuster inc. 1994

Building Sentences With Participial Phrases

Building Sentences With Participial Phrases This exercise will give you a chance to apply the principles of building sentences with participial phrases. Instructions Combine the sentences in each set below into a single clear sentence with at least one participial phrase. Heres an example: I stood on the roof of my apartment building at dawn.I watched the sun rise through gray clouds. Sample combination: Standing on the roof of my apartment building at dawn, I watched the sun rise through gray clouds. If you run into problems while working on this exercise, review the following pages: Introduction to Sentence CombiningIdentifying VerbalsExercise in Adding and Arranging Participial Phrases When youre done, compare your sentences with the sample combinations on page two. Exercise: Building Sentences with Participial Phrases The dishwasher was invented in 1889.The dishwasher was invented by an Indiana housewife.The first dishwasher was driven by a steam engine.I took small sips from a can of Coke.I was sitting on the ground in a shady corner.I was sitting with my back against the wall.I was sitting on the window ledge.The ledge overlooked the narrow street.I watched the children.The children were frolicking in the first snow of the season.The first edition of Infant Care was published by the U.S. Government.The first edition of Infant Care was published in 1914.The first edition of Infant Care recommended the use of peat moss for disposable diapers.The house sat stately upon a hill.The house was gray.The house was weather-worn.The house was surrounded by barren tobacco fields.I washed the windows in a fever of fear.I whipped the squeegee swiftly up and down the glass.I feared that some member of the gang might see me.Goldsmith smiled.He bunched his cheeks like twin rolls of toilet paper.His cheeks were f at.The toilet paper was smooth.The toilet paper was pink. The roaches scurried in and out of the breadbox.The roaches sang chanteys.The roaches sang as they worked.The roaches paused only to thumb their noses.They thumbed their noses jeeringly.They thumbed their noses in my direction.The medieval peasant was distracted by war.The medieval peasant was weakened by malnutrition.The medieval peasant was exhausted by his struggle to earn a living.The medieval peasant was an easy prey for the dreadful Black Death.He eats slowly.He eats steadily.He sucks the sardine oil from his fingers.The sardine oil is rich.He sucks the oil with slow and complete relish. Exercise Answers Here are sample combinations for the 10 sets of sentence-building exercises on page one. Keep in mind that in most cases more than one effective combination is possible. Invented by an Indiana housewife in 1889, the first dishwasher was driven by a steam engine.Sitting on the ground in a shady corner with my back against the wall, I took small sips from a can of Coke.Sitting on the window ledge overlooking the narrow street, I watched the children frolicking in the first snow of the season.Published by the U.S. Government in 1914, the first edition of  Infant Care  recommended the use of peat moss for disposable diapers.The gray, weather-worn house sat stately upon a hill surrounded by barren tobacco fields.Fearing that some member of the gang might see me, I washed the windows in a fever of fear, whipping the squeegee swiftly up and down the glass.Goldsmith smiled, bunching his fat cheeks like twin rolls of smooth pink toilet paper.(Nathanael West,  Miss Lonelyhearts)The roaches scurried in and out of the breadbox, singing chanteys as they worked and pausing only to thumb their noses jeeringly in my direction.(S. J. Perelman,  The Rising Gor ge)The medieval peasant- distracted by war, weakened by malnutrition, exhausted by his struggle to earn a living- was an easy prey for the dreaded Black Death. He eats slowly, steadily, sucking the rich sardine oil from his fingers with slow and complete relish.

How to Perfect Your Manuscript Submission Tips from a Publisher

How to Perfect Your Manuscript Submission Tips from a Publisher How to Perfect Your Submission: Tips From a Publisher Last updated: 07/12/2017Scott Pack is Associate Editor at  Unbound, the world's first crowdfunding publisher. He is also co-founder of  Abandoned Bookshop, an ebook imprint that publishes neglected and forgotten classics. On Reedsy he offers editorial services including developmental and structural edits, editorial reviews, critiques of query letters and submission packages as well as author mentoring. In this post, he'll share his top tips on submitting a manuscript to publishers.As a publisher, I receive a hell of a lot of submissions. That probably doesn't surprise you. What may surprise you is that around 50% of the authors who send their manuscripts to me make simple errors that drastically reduce their chances of being published. How to Perfect Your Submission  is available as an ebook from  Amazon UK,  Amazon US and all other Amazon sites. To collaborate with Scott on your next manuscript, head over to his Reedsy profile page.What has been your approach to submitting manuscripts to publishers in the past? What has the response been? Share your thoughts and experiences in the comments below.

Marketing Essay Example | Topics and Well Written Essays - 2500 words - 21

Marketing - Essay Example In choosing a car, various decisions have been made as the customer progresses from one phase to the next. In pre-purchase for example, after the consumer has recognized a need in the form of a problem or an opportunity, the choice of where to look for information as regards the available alternatives to address the problem or opportunity is one of the decisions to be made. The choice of how much time and effort, i.e. her level of involvement in the decision, is also one of the decisions that she would make. She may look for information in the Internet, or she may decide to visit a car dealer to inquire about the product. After the consumer gathers enough information as regards her choices for the car models, the consumer will have to decide on what attributes she gives much emphasis, which will eventually constitute her criteria for the purchase decision. After she has determined her choice of brand,.she has to deal with smaller decisions such as the model of the car she would get, and the specifications. Sometimes, the choice of financing is part of the decision process, and could influence the purchase of one brand over the other. After she has made her choice based on her set of criteria, the next decision she has to make is how to place her order, i.e. the distribution channel. She can either choose to go to a nearby dealer, or place her order in the Internet if her chosen brands website has such an option available. The consumers last decision as regards the buying process would be an action that is prompted by her evaluation of the product. Her last decision will depend on the level of satisfaction or dissatisfaction concerning her purchase, i.e. advocacy, positive feedback, no action, positive feedback, or lawsuit for extreme cases. C. What kinds of benefits marketing managers get from the study of consumer behavior? In other words, identify any kinds of managerial implications which will be helpful for designing marketing strategies or